How do I request a return?
ORIMIZU offers a convenient self-serve returns experience through Shopify.
To submit a return request:
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Visit the ORIMIZU online store and open your customer account.
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Sign in using the email address associated with your order.
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Open the relevant order and select the return option, if available.
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Choose the item you wish to return, select a reason, and submit your request.
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Watch your email for confirmation and further instructions.
Return requests are carefully reviewed by the ORIMIZU service team before they are approved. If your request is approved, you will receive instructions explaining how to return the item and any applicable shipping arrangements.
Submitting a request does not automatically mean that a return has been approved or that a refund has been issued.
If you cannot access your customer account or the return option is unavailable, contact orimizu.inc@gmail.com for assistance.
What items are eligible for return?
Eligibility is determined by ORIMIZU's published return policy, the return rules displayed through our online store, and applicable consumer protection laws.
Skincare products that have been opened or used may be ineligible for voluntary change-of-mind returns for hygiene reasons, where permitted by law. This does not affect any mandatory rights or remedies available for products that are defective, damaged, unsafe, or not as described.
When will I receive my refund?
Submitting a return request does not automatically issue a refund. Once your request has been reviewed and the return has been processed, ORIMIZU will arrange any approved refund in accordance with the applicable policy and consumer protection laws.
Your bank or payment provider may require additional time to display the funds. Mandatory refund deadlines and consumer rights remain unaffected by this process.