ORIMIZU — Terms of Service

Overview

Welcome to ORIMIZU. The terms “we,” “us,” and “our” refer to ORIMIZU. We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a seamless shopping experience.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services. Please read them carefully, as they contain important information regarding your legal rights, product purchases, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not access or use our Services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other non-waivable statutory rights.

1. Access and Account

By using our Services, you represent that you have reached the age of majority in your province, territory, or jurisdiction of residence.

You may be required to provide information, including your name, email address, billing information, payment details, and shipping address, to browse our store or complete a purchase.

You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. You may not sell, transfer, or assign your account to another person without our written consent.

2. Our Products

ORIMIZU makes every reasonable effort to display and describe its products accurately. However, product colours, packaging, and appearance may vary depending on your device, screen settings, or manufacturing updates.

Product descriptions, images, ingredients, availability, and pricing may be updated from time to time. We reserve the right to modify, discontinue, or limit the availability of any product, subject to applicable law.

Our skincare products are intended for their stated cosmetic purposes. Individual experiences and results may vary. Product information provided on our website is for general informational purposes and is not a substitute for professional medical advice. Please review product ingredients before use and discontinue use if irritation occurs.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products at the prices and under the conditions displayed at checkout.

ORIMIZU reserves the right to accept, decline, or cancel an order where permitted by law, including in cases of suspected fraud, pricing errors, inventory issues, or inaccurate order information.

Your order is considered accepted once we confirm acceptance. Payment must be successfully processed before an order is fulfilled.

Please review your order carefully before submitting it. Cancellation requests may not be accommodated once an order has entered processing or shipment.

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy. Nothing in this section limits your rights under applicable law.

Our products are intended for personal or household use unless otherwise agreed to in writing. Commercial resale or export may be restricted.

4. Prices and Payment

All prices are displayed in the currency indicated at checkout. Prices, discounts, and promotions may change without notice; however, the applicable price for an accepted order will be reflected in your order confirmation, subject to correction of errors as permitted by law.

Unless otherwise stated, prices may exclude applicable taxes, shipping charges, customs duties, and import fees.

You agree to provide accurate and complete billing and payment information and to keep your contact details current.

By submitting an order, you confirm that you are authorized to use the payment method provided and authorize the applicable charges, including product costs, shipping fees, and applicable taxes.

Promotional offers may be subject to additional terms and conditions. Where promotional terms conflict with these Terms, the specific promotional terms will apply to the extent permitted by law.

5. Shipping and Delivery

Shipping costs, delivery estimates, and available shipping methods are displayed at checkout or outlined in our Shipping Policy.

Delivery estimates are provided for guidance and are not guaranteed. Delays may occur due to shipping carriers, customs processing, severe weather, operational disruptions, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address. ORIMIZU cannot guarantee address changes after an order has been processed or dispatched.

If your order arrives damaged, incorrect, or appears to be lost, please contact us with your order number and relevant supporting information so we can review the issue.

Nothing in these Terms excludes any responsibility imposed on us by applicable consumer protection or shipping laws.

6. Intellectual Property

All content on our website, including brand names, logos, product descriptions, photographs, graphics, designs, videos, text, and other materials, is owned by ORIMIZU or used under appropriate authorization and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publish, display, sell, or otherwise exploit our content without our prior written permission, except where permitted by law.

Nothing in these Terms grants you ownership of or rights to ORIMIZU trademarks, designs, or other intellectual property.

Unauthorized use of our intellectual property is prohibited.

7. Third-Party Tools and Services

Our Services may include tools, payment processing services, applications, or other features provided by third parties.

These services may be subject to separate terms and privacy policies established by their respective providers. ORIMIZU does not control all third-party services and cannot guarantee their availability, security, or performance.

Your use of third-party services is subject to the applicable terms and conditions of those providers. To the extent permitted by law, ORIMIZU is not responsible for issues arising from third-party services beyond our reasonable control.

8. Third-Party Links

Our website may contain links to third-party websites or resources for your convenience.

ORIMIZU does not control or endorse all third-party content and is not responsible for its accuracy, availability, privacy practices, or terms.

If you access a third-party website, you do so at your own discretion. We encourage you to review its policies before providing personal information or completing a transaction.

Questions or complaints concerning third-party products or services should be directed to the relevant provider.

9. Privacy Policy

Your privacy matters to us. Our Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, or make a purchase.

By using our Services, you acknowledge that you have had the opportunity to review our Privacy Policy.

We may work with trusted third-party service providers to facilitate payment processing, order fulfilment, shipping, website functionality, analytics, and customer support. These providers may process information as necessary to perform their services, subject to applicable privacy laws and relevant contractual obligations.

Please review our Privacy Policy for further details regarding your personal information and your privacy rights.

10. Customer Feedback and Submissions

If you submit reviews, suggestions, testimonials, ideas, or other feedback to ORIMIZU, you confirm that you have the right to share that content and that it does not violate any law or the rights of another person.

By submitting feedback, you grant ORIMIZU a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute that feedback for legitimate business purposes, including improving and promoting our Services, subject to applicable law.

We are not obligated to publish, maintain, or respond to submitted feedback. We reserve the right to remove content that we reasonably consider unlawful, misleading, abusive, inappropriate, or in violation of these Terms or another person's rights.

You remain responsible for the content you submit and its accuracy.

11. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate product descriptions, incorrect prices, outdated promotional information, or errors relating to availability or shipping.

We reserve the right to correct errors, update information, and cancel or amend orders where permitted by law. If an order is cancelled after payment has been collected, any refund required by applicable law will be issued.

We will not use this section to avoid obligations that cannot legally be excluded.

12. Prohibited Uses

You may use our Services only for lawful purposes. You agree not to use our website:

• To violate applicable laws or regulations.

• To infringe upon the intellectual property or other rights of ORIMIZU or another person.

• To submit false, misleading, fraudulent, or deceptive information.

• To harass, threaten, abuse, or harm another person.

• To transmit malicious software, viruses, or other harmful code.

• To interfere with the security, functionality, or proper operation of our website.

• To collect personal information belonging to other users without authorization.

• To engage in unauthorized scraping, automated extraction, or access that violates our stated restrictions or applicable law.

• To attempt to gain unauthorized access to our systems, accounts, or data.

We reserve the right to restrict or suspend access to our Services where reasonably necessary to address violations, protect our business or customers, or comply with legal obligations.

13. Automated Access and Agents

Automated software, bots, or other systems may not access or interact with our Services in ways that violate these Terms, bypass security measures, interfere with website operations, or exceed authorized access.

We may implement reasonable technical measures to protect our website and limit unauthorized automated activity.

Nothing in this section restricts activities expressly authorized by ORIMIZU or protected under applicable law.

14. Suspension and Termination

We may suspend or terminate your access to our Services where permitted by law if you violate these Terms, engage in fraudulent activity, misuse our website, or create a security or operational risk.

Termination does not eliminate any payment obligations or rights and responsibilities that arose before termination.

Any provisions that by their nature should continue after termination will remain in effect.

15. Disclaimer of Warranties

We strive to provide accurate information and a reliable shopping experience. However, we do not guarantee that our website will always be uninterrupted, error-free, or available without delay.

To the extent permitted by applicable law, our Services and website content are provided on an “as available” basis.

Product information is provided for general informational purposes and should be read together with the relevant product label and instructions.

Nothing in these Terms excludes, limits, or modifies any warranty, guarantee, or consumer right that cannot lawfully be excluded, limited, or modified.

16. Limitation of Liability

To the fullest extent permitted by applicable law, ORIMIZU will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services, including loss of profits, revenue, data, or business opportunities, where such exclusions are legally permitted.

ORIMIZU is not responsible for losses caused by circumstances beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable statutory consumer rights and any liability that must remain with us under law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our Services, your infringement of another person's rights, or your material breach of these Terms.

Nothing in this section requires you to indemnify ORIMIZU for our own unlawful conduct or for liability that cannot legally be transferred to you.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

Nothing in these Terms limits rights available under applicable consumer protection laws or other mandatory legal requirements.

19. Waiver and Entire Agreement

These Terms of Service, together with the policies referenced herein, constitute the agreement governing your use of our Services, subject to applicable law.

Our failure to enforce a provision does not constitute a waiver of our right to enforce it later.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

20. Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where permitted by law.

ORIMIZU may transfer or assign its rights and obligations in connection with a business restructuring, merger, acquisition, or transfer of business, subject to applicable law and any required notice or consent.

21. Governing Law

These Terms of Service are governed by the laws of Ontario and the applicable laws of Canada, without limiting any mandatory consumer protection laws that apply in your place of residence.

Any disputes will be handled by the courts with appropriate jurisdiction, subject to applicable law and any rights you may have to bring a claim in another legally available jurisdiction.

22. Electronic Communications

By using our Services or placing an order, you agree that we may communicate with you electronically regarding transactions, order confirmations, shipping updates, account matters, policy updates, and other service-related information.

You are responsible for keeping your contact information current and checking relevant communications.

Where required by law, marketing communications will be subject to applicable consent and unsubscribe requirements.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, Services, or legal obligations.

Updated Terms will be posted on this page with a revised “Last Updated” date. Material changes will be communicated where required by applicable law.

Your continued use of our Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.

24. Headings

Headings are included for convenience and do not affect the interpretation of these Terms.

25. Contact Information

If you have questions about these Terms of Service, please contact us:

ORIMIZU Inc.

For additional information about orders, returns, shipping, and privacy, please refer to the applicable policies available on our website.

ORIMIZU — Essence in Every Drop.