Shipping policy

Shipping Policy

At ORIMIZU, we believe your skincare experience should be seamless from checkout to delivery. We're committed to preparing your orders with care and keeping you informed every step of the way.

Order Processing

Orders are processed as quickly as possible after purchase. Please allow 1–3 business days for processing before your order is dispatched. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

Once your order has shipped, you'll receive a confirmation email with tracking information, where available.

Shipping & Delivery Times

Shipping options, costs, and estimated delivery times will be displayed at checkout based on your delivery address and selected shipping method.

Delivery estimates begin once your order has been dispatched and are provided for guidance only. Actual delivery times may vary depending on your location, carrier delays, weather conditions, and other circumstances beyond our control.

Shipping Locations

ORIMIZU ships to the destinations available at checkout. If your location is not available, please contact us for assistance.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Order Tracking

Once your order has been dispatched, you can use the tracking link provided in your shipping confirmation email to follow its progress.

Please allow time for tracking information to update after your package has been handed over to the carrier.

Shipping Address & Order Changes

Please double-check your shipping address and payment details before completing your purchase.

Requests to update shipping addresses, change payment information, or cancel an order may be submitted before the order has been processed and fulfilled. Once fulfillment begins or an order has shipped, changes or cancellations may no longer be possible.

Delayed, Lost, or Damaged Orders

If your order appears delayed, is marked as delivered but has not arrived, or arrives damaged, please contact us at orizimu.inc@gmail.com with your order number and relevant details.

Our team will review the issue and help determine the appropriate next steps.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address. If a package is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply to resend the order.

Any resolution will be handled in accordance with applicable consumer protection laws.